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Q: Can you match any color? A: We'll do the best we can to match the color you need. If you're using a PMS Pantone spot color, we can absolutely match it. But some process colors are more difficult to match than others, especially certain shades of reds and blues. Some things to consider that do affect color match include screen calibration, substrate (what it's printed on), output device (where it's been printed from), the light source, and, believe it or not, the age and sex of the person viewing the document. Men and women see colors differently. Q: Do you have a standard price sheet? A: On simple work, yes, we can approximate what something will cost. However, most of our jobs are customized products requiring less than standard methods of production. In these instances, we'll provide you with a customized solution and pricing to fit your production requirements. Q: Do you offer any design assistance? A: If you can picture it, we can probably help you design it. Our graphic designers can create anything from a simple direct mail piece or newsletter to product brochures. And we'll continue to help you during every phase of the project, helping you to select everything from paper stock, ink colors, graphics and fonts to help you create a piece that will make you stand out from your competition. Q: How can I get a quote on my project? A: The best way for you to get a quick, accurate quote from us is to use our on-line quote request application. When we receive your request, we'll take a look at your specifications and either e-mail or phone you with a quote. Or, if you prefer, you can call us (our phone number is listed on our contact page). We can work with you over the phone, you can stop in to our center, or one of our representatives will come to see you--whatever you prefer. Q: How can I set up an account with you? A: Download a PDF version of our Credit Application or call our customer service department to obtain a copy. Download PDF Credit Application Q: How long will it take to complete my job? A: It really depends on the work involved in completing it. Once we receive the job, discuss the specifics such as whether or not design work is involved and you approve the artwork, we can give you a more accurate completion date. If a job comes on a disk we will review it, preflight it and make it print ready, and then contact you with an estimated completion date. However, if we are missing any element on a file, we will need to contact you or someone at your organization as soon as possible to get the missing information, so please be sure to provide accurate contact information with your job. Q: How should I prepare the file for you? A: First, our center has both PC and MAC capabilities, so there's no need for you to convert your file in order to get it produced. Always make sure to provide a hard copy of your project to ensure that it comes out exactly the way you envision. Also, find out how your file should be saved. The most common file formats that we use for graphics are JPEG, EPS, and TIFF, although others can be used. To have a full-color image printed, make sure you put it in the correct color format on your disk, as there is a difference between RGB and CMYK color printing processes. If you're not sure how to do that, bring your disk into our center and ask one of our graphic designers to help you format your file correctly. Check to make sure any links in your project are also included on your disk along with the printer and screen fonts you used in your piece, unless you want our graphic designers to re-design your project. If you have any more questions about what to include with your file, don't hesitate to ask someone at our center. Q: What kind of quantity should I order to get the lowest price? A: We recommend that you simply order what you really need. Because more and more products have shorter life cycles, obsolescence and spoilage can be as much as 30 percent of what you've printed, so what may appear to be cost effective in the short run may prove to be costly in the long run. That's why it's important to consult with us. So we can learn more about you, your product, its life cycle, and the end user, to recommend more accurate and effective solutions. Q: What type of computer platforms/software programs do you support? A: We work with a variety of software programs, whether you're working on a PC or a Macintosh. Our prepress department supports most recognized graphic software programs, like InDesign, QuarkXpress, Corel, Illustrator, PhotoShop, Microsoft Office, Publisher and others. If you're working with a software that you don't see listed here, please give us a call. There's a good chance we'll be able to work with your files.
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